Price of Troyee Software and Cost for other Services for Enterprise Edition (No Hidden Cost)
In case of switching from any lesser Access option to other greater Access option is possible by making payment of rest amount of current price of the greater version
NOTE-2: This price includes all cost for-
(a) Pre-sales works: demonstration to show performance of the software
(b) Delivery and installation of the software
(c) Post-sales works: implementation assistance in preparing the structure of chart of accounts, chart of inventory etc. and also to incorporate the same in the software
(d) Training to the Users: hands-on training to the users for configuration of the software at different entry level, voucher entry procedure and reporting
(e) All sorts of assistance for one month to begin use of software properly. After that, further support service would be available through case to case support or yearly basis maintenance contract
NOTE-3: This price excludes all cost for-
(a) Any database software, operating system, set up of hardware or operating system etc. or networking.
(b) All kinds of Tax or VAT (if any) as per Govt. rule.
Cost for Maintenance & Support Service other than service contract
Other than YEARLY Support Service Contract there are also Case-to-Case Support Service option
Case-to-Case Support Service is also available at Troyee office site OR through internet by desktop sharing in all the working days between 10:00 hours to 18:00 hours.
For each support occasion, support service at Troyee office site, would be charged Tk.3,000/= (Taka Three Thousand only) AND through online Tk.5,000/= (Taka Five Thousand only).
For support service & maintenance contract would provide guarantee for the general servicing of reasonable errors of operations of the supplied solution. The End User shall maintain and operate the software as per the general norms and rules of safe operation. The End User should also ensure that all preventive measures are undertaken as laid down or communicated to them from time to time.
Support would be provided by way of Telephone, E-mail, Internet (Desktop sharing), or any other means of communications at the recorded & registered site(s) of the End User under all human conditions not later than 24 hours of receipt of call. Subject to availability of support expert, site support will normally be resorted to when all other means of correction and/or solution do not work. The End User shall at all times extend total co-operation in such activities. The support will be provided between 10:00 hours to 18:00 hours on working days. For outside Dhaka, in case of physical support, detail cost for traveling, accommodation, food & other issues would be settled on case to case.
This support service contract will not cover—
a) Data entry of any sort and manner by the Troyee Team
b) Training or Re-training to be given by the Troyee Team to the End User or his representative involved due to change of earlier operator/s.
c) Replacement or correction of the materials that have been lost, stolen, damaged by accident or misuse, or modified or reverse-engineered.
d) Services arising directly or indirectly out of hardware problems or any error or in-compatibility or complication arising out of storage media problem or hardware malfunction or a virus attack etc. on the End User’s machine not directly related with the software.
Cost for Report Customization
Reports of Troyee are in Standard formats. However, in course of time, you may require changes in some reports or addition of new reports. To some extent report customization is possible with an extra charge depending on report type.
Cost for Change Management at Entry Level
Feasibility of all Change Requests (CR) for entry level from your part will be evaluated by the development team of the Software. As per their findings, Troyee team will approach to you for technical and commercial approval. The CR will only be incorporated into the main module of the software after approval from your part.
Warranty of the Software
Troyee authority ensure Error Free Operation of the software from the date of delivery. However, if any problem observed, Troyee Team shall undertake to correct the same within a mutually accepted reasonable time. Malfunctions due to misuse of the software or wrong reports due to incorrect entry from conceptual lacking shall not be deemed as defects of the software.
Further Up-gradation/Version change Charge
Any up-gradation/modernization or version change of the software in the same platform will be provided as per Developer’s policy.